Your Konexial Support Team is located in Knoxville, TN
Phone: 865-888-MY20 ext 2
Konexial Return Policy: Exchange for the My20 ELD is available for a replacement unit up to 1 year (365 calendar days) after purchase for customers with an ACTIVE subscription. Konexial will offer a refund up to 30 days (calendar days) after the purchase with a $50 re-stock charge.
Subscription Cancellation Policy: Subscriptions auto renew. The customer will receive an automated message to the email on file prior to the expiration that the subscription will auto renew. Cancellation request must be made prior to the auto renewal date and the ELD hardware if leased by Konexial must be returned. Purchased hardware does not need to be returned. Any request to cancel up to 5 calendar days past the auto renewal date will be imposed a $25 processing fee per subscription. No refund request will be honored past 5 calendar days from auto renewal date.